Learn below where to get cubes, treads and batteries.
Consumable parts are not available for purchase either on Anki.com or via a retailer.
Accessories such as the Vector Space and extra Chargers are available for purchase on Anki.com here.
Vector's battery and lift
Vector parts including batteries and lift are not user serviceable and therefore not available. Please contact Anki Customer Care for troubleshooting or to review warranty status for robot replacements.
Vector's Cube battery
Vector's Cube battery is user serviceable. Cube batteries are not covered by Anki's limited warranty. If the battery dies, please purchase spares at a retail store. See this FAQ for further information on battery type and how to replace them.
Vector's Cube, Treads and Lift Hook
If you require a new Cube, Spare Treads or a Lift Hook (the very front part of the lift), please contact Anki Customer Care, select “Parts request” on the Webform and provide the following:
- Your full name
- Contact number
- Shipping address supported by Anki
- An image of the underneath of your Vector
Note: this is not a guarantee of your request being approved. Only after review will a request be approved or declined.