Learn below where to get cubes, treads and batteries.
Consumable parts are not available for purchase either on Anki.com or via a retailer.
Accessories such as the Cozmo Carry Case or a color Tread Pack are available for purchase on Anki.com here.
Cozmo's battery and lift
Cozmo parts including batteries and lift are not user serviceable and therefore not available. Please contact Anki Customer Care for troubleshooting or to review warranty status for robot replacements.
Cozmo's Cube batteries
Cozmo's Cube batteries are user serviceable. Cube batteries are not covered by Anki's limited warranty. If a battery dies, please purchase spares at a retail store. See this FAQ for further information on battery type and how to replace them.
Cozmo's Cubes, Treads and Lift Hook
If you require a new Cube, Spare Black Treads or a Lift Hook (the very front part of the lift), please contact Anki Customer Care, select “Parts request” on the Webform and provide the following:
- Your full name
- Contact number
- Shipping address supported by Anki
- An image of the underneath of your Cozmo
- The cube number (in the corner by the screw)
Note: this is not a guarantee of your request being approved. Only after review will a request be approved or declined.