Learn in this FAQ why Vector requires an 802.11n 2.4 GHz network to connect to the internet, why he cannot connect to a 5 GHz network, and how to check what frequency network you have.
Why does Vector only use a 2.4 GHz network?
- The 2.4 GHz standard is supported by most home networks
- A 2.4 GHz network consumes less power
- It also extends over a broader range
How do I know if my router supports 802.11n 2.4 GHz?
- Most residential routers support the 802.11n GHz band but you can verify this in your router manual or on the manufacturer's website
- Above information will also indicate if your router is single (supporting 2.4 GHz or 5 GHz) or dual band (supporting both frequencies)
- A dual band router may broadcast two separate networks (that you can see with your device) or it may only broadcast one network for both bands
How do I know what frequency my network is on?
- Often, in the WiFi settings of your smart device, the Network Name (SSID) may indicate what frequency the network is on
- the name may include 2.4 Ghz, 2.4, 24G, 24 e.g. Anki2.4G
- the name may include 5 GHz, 5G or 5 e.g. Anki5G
- If you use an Android device, you can simply see the frequency in your WiFi Settings (tap on the network) but this is not possible on iOS devices
- To determine the frequency of SSIDs that have been renamed "Guest" or other, you will need to log in to your router's settings. Your Internet Service Provider (ISP) will be able to advise how if you need help
What can I do if my router is dual band?
If your router is dual band and broadcasting a single network (and Network Name) for the 2.4 GHz and 5 GHz bands, you may need to access your router settings to split the bands and give them separate names (e.g. "Network 2.4" vs "Network 5") to make it more easy for your Vector and device to connect to the same 2.4 GHz band. You may find more information in your router manual.
If you still run into problems when connecting your Vector to a WiFi network please consult this article.