In which countries is Vector available?
Vector is available in the US, Canada, UK, Australia, and New Zealand. We’re exploring additional markets in the future.
Is there a limit to the number of Vectors I can order?
To ensure Vector is available to as many customers as possible, we limit all orders to two Vectors per UK household.
What is your return policy?
We accept returns for products purchased from Anki.com within 30 days of shipment date. For more information please visit https://www.anki.com/en-gb/company/returns-warranty
What is Vector's warranty?
Vector is covered by a 24-month Anki.com warranty. For warranty terms, please see: https://www.anki.com/en-gb/company/returns-warranty (click "warranty" tab). Our warranty period begins on the date on which your Vector is shipped.
Where do you ship?
We use UPS to ship to UK mainland addresses. Anki.com does not support shipments to hotels/temporary housing, P.O. Boxes, or Freight Forwarders.
Where can I download the Vector app?
The Apple App Store, Google Play Store, and Amazon Appstore respectively.
Why do I need the Vector app?
The key thing you’ll need the app for is getting Vector connected to your home WiFi network for the first time or the WiFi network at the locations you take him. Once the app gets Vector going, you’ll want to keep it around for things like seeing what he’s doing, checking the photos you have him take, reviewing the people he’s met, or getting suggestions on how to use a voice command. The Vector app is there to help you when you need help with Vector.
How do I set up Vector?
Vector is a WiFi-connected device and while Vector should work in most people’s homes, everyone’s network is different. Where you locate Vector can impact how well he’ll perform, so pick a location for him that’s relatively quiet and close to your router or WiFi access point. Also it’s not the strength of your WiFi signal, but the quality of the connection, so congested or intermittent connections won’t allow Vector to work his best. If you do have issues and need to contact us, please have most of the details of where you’re using him and your WiFi network ready. For further information on setting up Vector, see this FAQ.
What else should I know?
Does Vector have Amazon Alexa and Google Assistant integration?
One of the most requested features for Vector is optional integration with Alexa. We’ve been working with Amazon to make it happen and are excited to share that Vector owners in the UK will be able to access the knowledge and utility of Amazon’s voice service from early 2019. Simply talk to Vector like you’d talk to Alexa to schedule reminders, search for information, control smart home devices, and more.
You may have seen that Vector owners in US and Canada will be lucky enough to have the option to add Alexa integration to their robots from 17 December 2018. We’ll be able to learn from this experience to ensure that the UK release is as smooth as possible, and comes to you as soon as we are technically able.
Alexa will be opt-in. Users who do choose to opt in will need an Amazon account.
Is there an SDK?